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Bartender

JOB DESCRIPTION

TITLE: Bartender

DEPARTMENT: Food and Beverage

REPORTING TO: Shift Manager/Food & Beverage Operations Manager

LOCATION: Murphy, NC

SALARY: Hourly/ $8.00 to $12.00

SUMMARY:

 

Prepare beverages for our guests, ensuring consistent quality in a short period of time, following the recipes and guidelines established by F and B department. Adhering to the local and state liquor service laws and enforcing them with the team and maintaining a clean, sanitary and safe work area in a fast paced environment. While always following our guest service standards of 10 for 10, 80/20 and C.P.R. Team member must have comprehensive knowledge of all events and amenities in the UltraStar Multi-tainment Center.

RESPONSIBILITIES

 

ESSENTIAL FUNCTIONS BUT NOT LIMITED TO:

 

Provides guests with bar service, receiving food and/or beverage order, mixing and serving alcoholic and nonalcoholic drinks.

Cleaning chopping and slicing garnish as needed, setting up the bar for start service and closing breakdown.

Serving wine and draft or bottled beer, receiving and delivering food orders, collecting and processing payment while following UltraStar’s cash handling policies.

Maintains a safe, sanitary, and presentable work area, checking beverage products for appropriate temperature, restocking as necessary.

Provides accounting of transactions in to point-of-sale system, counting currency, balancing money drawer against generated cashier report following established procedures.

Ensures responsible alcohol beverage service polices are followed by asking for proper I.D. from guests that appear to be under the age of 30, monitoring alcohol consumption while following established laws.

Closing alcohol service at the designated time, clearing the room of all alcoholic beverages, glasses and bottles from each venue at the time specified.

Attends all scheduled employee meetings and brings suggestions for improvement

Notify manager-on-duty any time a guest is not 100% satisfied with their experience

 

QUALIFICATIONS

Age 21 or older

Completion of basic food handling training and local or state mandated certification

Excellent multi-tasking skills

Ability to work effectively with supervisors and co-workers and with minimal supervision

Ability to working in a high volume venue.

Ability to meet guest needs while communicating and working effectively with supervisors and team members in a high-volume setting

Working knowledge of US measurements, weight and volume

EDUCATION AND/OR EXPERIENCE

 

Strong written and verbal communications skills along with basic computer skills and knowledge are required for the position.

1 year bartending experience

1 year guest service experience

1 year food service experience

General wine knowledge

Basic math skills

Awareness of local, state and federal liquor, health and sanitation laws

 

PHYSICAL REQUIREMENTS

The physical requirements described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:

Work days, nights, holidays, weekends are required.

Work in an area where there is varying noise, lighting, in a fast paced environment with changes in air quality including second hand smoke.

Read and write handwritten notes.

Lift and carry up to 50 pounds up to 100 feet.

Move about facility and stand for long periods of time.

Walk or stand 100% of shift.

Reach, bend and stoop frequently.

Ascend and descend stairs and sloped surfaces

 

WORK ENVIROMENT

 

Travel may be required for occasional deliveries, visits to other locations, company meetings or catering events

Interior Work Areas- moderate to hot temperatures in the kitchen areas. Flooring is tile in the kitchen and carpeted or tile in the restaurant. Rubber mats cover the floor behind the bar. Possibly encountering wet or slippery floor surfaces.

Exterior Work Areas- may have extreme temperatures depending on weather conditions

Server

JOB DESCRIPTION

TITLE: Server

DEPARTMENT: Food and Beverage

REPORTS TO: Restaurant Sup/Restaurant Manager/Food and Beverage Operations Manager

LOCATION: Murphy, NC

SALARY/RANGE: Hourly/ $5.25 to $7.50

SUMMARY

Ensures Guests have an unparalleled experience by providing fast, friendly service and being attentive to Guests’ needs. They are also expected to provide excellent service for guests with a friendly smile while always following our guest service standards of 10 for 10, 80/20 and C.P.R. Team member must have comprehensive knowledge of all events and amenities in the UltraStar Multi-tainment Center

RESPONSIBILITIES

ESSENTIAL FUNCTIONS BUT NOT LIMITED TO:

Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.

Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance. Takes prompt corrective action where necessary or suggests alternative courses of action.

Creates a warm, fun atmosphere for Guests and Team Members.

Adheres to company’s sanitation procedures.

Maintains responsibility for personal bank and ensures all financial transactions are accurate by operating credit card machines correctly, calculating and returning appropriate change and maintaining adequate cash and coin for making change.

Follows alcohol awareness procedures for preventing intoxication and dealing with intoxicated Guests.

Assesses Guest demeanor and identifies when behavior should be called to the attention of a Manager.

Greets newly seated Guests’ in a friendly and timely manner.

Accurately takes Guests’ food and drink orders.

Maintains a thorough understanding of all menu items and is able to answer questions regarding food and drink items and their preparation.

Enters orders into POS quickly and in proper sequence, using appropriate modifications and charges.

Ensures food is properly garnished and delivers trays to designated table server’s own section, as well as other sections in the restaurant, as needed.

Busses and resets tables as needed.

Assists other Team Members as needed or as business dictates.

Responsible for all sales on POS and completing station side work at the beginning and end of their shift.

Participates in all incentives and contests, driving sales and promoting the brand.

Follows portion guidelines to ensure cost control, while maximizing the Guest experience.

Ensures ongoing Guest satisfaction by checking back after delivery of food, maintaining drink levels, removing clutter, pre‐bussing as necessary, and responding to Guest needs in a timely manner.

Keeps station clean, sets up and takes down station tables appropriately.

Maintains a favorable working relationship with all other Team Members to foster and promote a cooperative and harmonious working climate and help keep high morale, productivity and efficiency/effectiveness.

Must be skilled in effectively communicating with Guests in order to generate enthusiasm about UltraStar Multi-tainment Center’s amenities and upcoming events.

Must demonstrate ability to operate POS, make changes, accurately conduct credit card transactions, and account of all monies at the end of each shift.

Must be able to read and communicate in English.

Listen to hear Guests’ orders and needs, and then communicate with Guests verbally and with other Team Members verbally via POS system.

Dressed in proper dress code requirements, looking neat, clean and professional at all times.

Say good-bye to all of the guests. Check to see that their visit was great

Attends all scheduled employee meetings and brings suggestions for improvement

QUALIFICATIONS

1 year prior experience working in a fast paced restaurant environment

Understanding of federal, state, and local liquor laws

English language and professional communication skills are required

EDUCATION AND/OR EXPERIENCE

High School diploma

Completion of basic food handling training and any local or state-mandated certification

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:

Work days, nights, holidays, weekends are required.

Work in an area where there is varying noise, lighting, in a fast paced environment with changes in air quality including second hand smoke.

Read and write handwritten notes.

Lift and carry up to 50 pounds, 100 feet.

Move about facility and stand for long periods of time.

Walk or stand 100% of shift.

Reach, bend and stoop frequently.

Ascend and descend stairs and sloped surfaces

 

WORK ENVIROMENT

Interior Work Areashave moderate temperatures. Interior flooring may be carpeted, tile, and concrete. Auditorium floors are either stepped or sloped. Team members may encounter wet or slippery floor surfaces.

Exterior Work Areas- Moderate to extreme temperatures depending on weather conditions

Bowling and Arcade Attendant

JOB DESCRIPTION

TITLE: Shift Manager/Bowling and Arcade

DEPARTMENT: Bowling and Arcade

REPORTING TO: Bowling and Arcade Operations Manager/General Manager

LOCATION: Murphy, NC

SALARY: Hourly/ $13.00 to $15.00

SUMMARY:

The Shift Manager assists the B&A operations Manager with ensuring company standards are met; supervises the daily responsibilities of Bowling and Arcade team members and follows through to ensure tasks are complete and company standards are being met. They are also expected to provide excellent service for guests with a friendly smile while always following our guest service standards of 10 for 10, 80/20 and C.P.R. Weekends and holidays are also required. Managers must have comprehensive knowledge of all events and amenities in the UltraStar Multi-tainment Center.

RESPONSIBILITIES

ESSENTIAL FUNCTIONS BUT NOT LIMITED TO:

Able to perform all duties of each position with the Bowling and Arcade and fills in when needed

Resolves guest disturbances and concerns along with team member concerns

Assists the B&A Operations Manager with maintaining the safety and security of Bowling and Arcade

Communicates effectively in writing and verbally to employees, guests and vendors

Portrays a friendly and helpful attitude with guests and team members

Administrative duties including typing, filing, faxing, copying

Facilitates fulfillment of entertainment center goals and company initiatives

Achieves and maintains overall guest service goals. Oversees the guest service model, ensures guest complaints are resolved appropriately, and that appropriate service recovery gestures are made to ensure complete guest satisfaction

Proactively builds guest relations by establishing rapport with current and future guests to understand service requirements

Develops and implements creative strategies to increase revenue

Increases group event sales revenue through effective management of sales team and creates actionable and measurable sales deliverables

Ability to work varying shifts, weekends and holidays, as well as, extended workdays to support business needs

Other duties may be assigned

QUALIFICATIONS-REQUIRED

Solid communication skills, strong critical and analytical thinking skills and appreciation of diversity (thought, ethnic, gender, etc.)

Must be strong team player, people developer and possess a high level of profit and loss capability

Ability to Read, write and understand English

Good working knowledge of all cash operations cashiering functions, procedures and policies

Must have computer knowledge in the following programs: Microsoft Word and Excel

EDUCATION AND/OR EXPERIENCE

Two to three years of progressive management experience in a high volume bowling, entertainment and hospitality, is required

Ability to manage several departments and staff of 50 or more employees is required

Relevant experience or equivalent combination of education and experience is also acceptable

PHYSICAL REQUIREMENTS

The physical requirements described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:

Working days, nights, holidays, weekends are required.

Pre-Employment Drug Test and a background check are required to complete the onboarding paperwork, this is required by the Cherokee Tribal Gaming Commission.

Work in an area where there is varying noise, lighting, in a fast paced environment with changes in air quality including second hand smoke.

Lift and carry up to 50 pounds up to 100 feet.

Move about facility and stand for long periods of time.

Walk or stand 100% of shift.

Reach, kneel, bend and stoop frequently.

WORK ENVIROMENT

While performing the duties of this job, the employee regularly works in a Bowling and arcade environment where high level of noise, dust and activity can be expected. The noise level in the work environment is usually loud

Travel may be required for visits to other locations, company meetings

Interior Work Areas- moderate to hot temperatures in the kitchen areas. Flooring is tile in the kitchen and carpeted or tile in the restaurant. Rubber mats cover the floor behind the bar. Possibly encountering wet or slippery floor surfaces.

Exterior Work Areas- may have extreme temperatures depending on weather conditions

IT Technician

JOB DESCRIPTION
TITLE: IT Technician
DEPARTMENT: Bowling and Amusements
REPORTS TO: Bowling and Arcade Operations Manager
LOCATION: Murphy, NC
SALARY/RANGE: Hourly/$9.00 to $14.50

SUMMARY
Technicians must be able to install, maintain and repair both mechanical and circuitry issues in arcade game machines. This involves transporting machines and assembling them by using meters, electrical parts, hand tools and soldering irons. IT Technicians use manuals and wiring diagrams to keep machines in proper order and carry out various diagnostic tests. They need to be able to readily identify the most common problems with components like controls and audio systems. IT Technicians also assist in the smooth running of our computer systems within the limits of requirements, specifications, costs and timelines. They will help the implementation and maintenance of our company’s computing needs. They are also expected to provide excellent service for guests with a friendly smile while always following our guest service standards of 10 for 10, 80/20 and C.P.R. Team member must have comprehensive knowledge of all events and amenities in the UltraStar Multi-tainment Center.

RESPONSIBILITIES
ESSENTIAL FUNCTIONS BUT NOT LIMITED TO:
– Provide excellent guest service
– Have good working knowledge of information technology and computer systems
– Technician must keep good records of every installation and repair, along with the associated monetary transactions
– On a daily basis, an arcade game technician may deal with minor malfunctions a well as major issues
– He or she inspects machines to prevent such common difficulties
– Technicians also conduct tests on the machines and order replacement parts and keep an inventory to help with prompt repairs
– Perform variety of attending duties in the arcade
– Monitor activities to ensure adherence to rules and safety procedures.
– Ability to work in a team environment
– Knowledge of the proper etiquette and service standards
– Basic math skills
– Ability to work calmly and effectively under pressure
– Maintain repair area, keeping area free of trash
– Ensures proper payout percentage on machines while continually monitoring the quantity of tickets dispensed
– Keep lines of communication open with managers and Director of Operations
– Maintain knowledge of the company and the areas to ensure guests have correct information.
– Expected at all times to handle themselves in front of all guests and staff in a professional manner.
– Every employee is responsible for center cleanliness
– Self –Starter
– Have a pleasant attitude, and be respectful and responsible when communicating with guests and team members.
– Have basic computer skills with the ability to learn and adapt quickly.
– Ability to focus on the detail of assigned tasks
– Must be organized
– Listen and execute precisely as directed.
– Flexible work schedule
– Able to multi task and prioritize under high volume conditions.
– Ability to enforce the Center’s standards, policies and procedures
– Ability to be a clear thinker, analyze and resolve problems, exercising good judgment
– Self-starter able to work without direct supervision
– Ability to work cooperatively and professionally with other departments, with respect to the chain of command
– Required to read and write English, follow verbal instructions and use simple math.

PHYSICAL REQUIREMENTS
The physical requirements described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
– Work days, nights, holidays, weekends are required.
– Work in an area where there is varying noise, lighting, in a fast paced environment with changes in air quality including second hand smoke.
– Read and write handwritten notes.
– Lift and carry up to 50 pounds.
– Move about facility and stand for long periods of time.
– Walk or stand 100% of shift.
– Reach, bend and stoop frequently.
– Ascend and descend stairs and sloped surfaces

WORK ENVIROMENT
Interior Work Areas have moderate temperatures. Interior flooring may be carpeted, tile, and concrete. Team members may encounter wet or slippery floor surfaces.
Exterior Work Areas Moderate to extreme temperatures depending on weather conditions