(828) 422-5306

Now Hiring!

Are you interested in joining the team at the Valley River UltraStar Multi-tainment Center?
Please fill out our online application below.

Bowling Mechanic 1 (weekends)

TITLE: Bowling Mechanic 1 (weekends)
DEPARTMENT: Bowling and Amusement
REPORTS TO: Senior Bowling Mechanic
LOCATION: Murphy, NC
SALARY/RANGE: Hourly/$9.00
SUMMARY
The Bowling mechanic position (Pin Chaser) responds to maintenance requests related to the bowling equipment including but not limited to the pin setters, bowling balls and lanes. They are also expected to provide excellent service for guests with a friendly smile while always following our guest service standards of 10 for 10, 80/20 and C.P.R. Team member must have comprehensive knowledge of all events and amenities in the UltraStar Multi-tainment Center.
RESPONSIBILITIES
ESSENTIAL FUNCTIONS BUT NOT LIMITED TO:
-Participates in the day-to-day over site of the bowling lanes/equipment from a technical perspective
-Troubleshoot issues with the bowling equipment
-Responds to guest concerns regarding the lanes in a timely and efficient manner
-Efficiently communicate with front desk and/or management regarding mechanical issues
-Contact a member of management in the case a lane is down or parts are required
-Follows safe working practices and have a working knowledge of all safety practices and procedures.
-Ensures that the workshop and machine area is clean and organized at all times (e.g. workbench, work area, service aisle, etc.)
-Performs stand-by service on automatic pin-setter, correcting pin jams and minor malfunctions, and records”stops” on stop sheet.  
-Other duties may be assigned
-Comply with OSHA safety and health rules.
-Complete all other functions and assignments as assigned by the Sr. Bowling Mechanic
-Excellent communication skills including the ability to provide clear and concise details regarding building issues
-Ethical Conduct.
-Problem Solving/Analysis.
-Technical Capacity.
-Ability to collaborate will with supervisors, peers, subordinates, guests, vendors and corporate partners
-Be a team player
-Ability to follow instructions on safe use of all chemicals/cleaning materials
-Ability to perform tasks with tools, ladders, and lifts in a safe and effective manner
-Proven ability to meet deadlines with minimal supervision

EDUCATION AND/OR EXPERIENCE:
-Possession of a valid Driver’s license and good driving record
-Required to read and write English, follow verbal instructions and use simple math.
-Basic computer skills
PHYSICAL REQUIREMENTS
The physical requirements described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
-Work days, nights, holidays, weekends are required.
-Work in an area where there is varying noise, lighting, in a fast paced environment with changes in air quality including second hand smoke.
-Read and write handwritten notes.
-Lift and carry up to 50 pounds.
-Move about facility and stand for long periods of time.
-Walk or stand 100% of shift.
-Reach, bend and stoop frequently.
-Ascend and descend stairs and sloped surfaces
WORK ENVIROMENT
-Interior Work Areas- moderate to hot temperatures in the kitchen areas. Flooring is tile in the kitchen and carpeted or tile in the restaurant. Rubber mats cover the floor behind the bar. Possibly encountering wet or slippery floor surfaces.
-Exterior Work Areas- may have extreme temperatures depending on weather conditions
-The noise level in the work environment and job sites can be loud.

Bowling and Arcade Attendant

JOB DESCRIPTION

TITLE: Shift Manager/Bowling and Arcade

DEPARTMENT: Bowling and Arcade

REPORTING TO: Bowling and Arcade Operations Manager/General Manager

LOCATION: Murphy, NC

SALARY: Hourly/ $13.00 to $15.00

SUMMARY:

The Shift Manager assists the B&A operations Manager with ensuring company standards are met; supervises the daily responsibilities of Bowling and Arcade team members and follows through to ensure tasks are complete and company standards are being met. They are also expected to provide excellent service for guests with a friendly smile while always following our guest service standards of 10 for 10, 80/20 and C.P.R. Weekends and holidays are also required. Managers must have comprehensive knowledge of all events and amenities in the UltraStar Multi-tainment Center.

RESPONSIBILITIES

ESSENTIAL FUNCTIONS BUT NOT LIMITED TO:

Able to perform all duties of each position with the Bowling and Arcade and fills in when needed

Resolves guest disturbances and concerns along with team member concerns

Assists the B&A Operations Manager with maintaining the safety and security of Bowling and Arcade

Communicates effectively in writing and verbally to employees, guests and vendors

Portrays a friendly and helpful attitude with guests and team members

Administrative duties including typing, filing, faxing, copying

Facilitates fulfillment of entertainment center goals and company initiatives

Achieves and maintains overall guest service goals. Oversees the guest service model, ensures guest complaints are resolved appropriately, and that appropriate service recovery gestures are made to ensure complete guest satisfaction

Proactively builds guest relations by establishing rapport with current and future guests to understand service requirements

Develops and implements creative strategies to increase revenue

Increases group event sales revenue through effective management of sales team and creates actionable and measurable sales deliverables

Ability to work varying shifts, weekends and holidays, as well as, extended workdays to support business needs

Other duties may be assigned

QUALIFICATIONS-REQUIRED

Solid communication skills, strong critical and analytical thinking skills and appreciation of diversity (thought, ethnic, gender, etc.)

Must be strong team player, people developer and possess a high level of profit and loss capability

Ability to Read, write and understand English

Good working knowledge of all cash operations cashiering functions, procedures and policies

Must have computer knowledge in the following programs: Microsoft Word and Excel

EDUCATION AND/OR EXPERIENCE

Two to three years of progressive management experience in a high volume bowling, entertainment and hospitality, is required

Ability to manage several departments and staff of 50 or more employees is required

Relevant experience or equivalent combination of education and experience is also acceptable

PHYSICAL REQUIREMENTS

The physical requirements described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:

Working days, nights, holidays, weekends are required.

Pre-Employment Drug Test and a background check are required to complete the onboarding paperwork, this is required by the Cherokee Tribal Gaming Commission.

Work in an area where there is varying noise, lighting, in a fast paced environment with changes in air quality including second hand smoke.

Lift and carry up to 50 pounds up to 100 feet.

Move about facility and stand for long periods of time.

Walk or stand 100% of shift.

Reach, kneel, bend and stoop frequently.

WORK ENVIROMENT

While performing the duties of this job, the employee regularly works in a Bowling and arcade environment where high level of noise, dust and activity can be expected. The noise level in the work environment is usually loud

Travel may be required for visits to other locations, company meetings

Interior Work Areas- moderate to hot temperatures in the kitchen areas. Flooring is tile in the kitchen and carpeted or tile in the restaurant. Rubber mats cover the floor behind the bar. Possibly encountering wet or slippery floor surfaces.

Exterior Work Areas- may have extreme temperatures depending on weather conditions